Store Policies Your Statutory rights are not affected by any of the following store policies. Ordering Online Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card
to conduct commerce on our site. If you wish, you may also send
us a cheque, but this will delay your order as we must wait
for your funds to clear before we ship any merchandise. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will give a full refund once the goods have been returned to us. Cd’s DVD’s and videos must be in their original sealed wrapping. Unfortunately, we cannot refund Cd’s, DVD’s and Videos that aren’t in their sealed wrapper. We will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer’s receipt of the product. All products to be returned must be carefully repackaged in their original packing. Payments made by credit or debit card will be refunded promptly on receipt of returned items, usually within 4 days. Delivery Information Delivery, postage and packing is priced per item and charged at cost. Failure to select the correct postage area may delay your order being processed as we will charge you the correct amount before shipping your products. Please allow up to 28 working days for delivery, although most orders arrive 7 to 14 days from order. We cannot be held responsible for items getting lost in the post should you choose the ‘First Class’ postage option, and a refund will not be offered. Prices Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Complaints Complaints can be received by phone, fax, e-mail or letter, to: Virgo Productions Ltd Tel: 01457 819 350
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